Helpdesk

1. How to Order

All products featured on this website are available to order online. All products featured on this website are available to order online. We have a simple and fast shopping path and by ordering online, you are helping to keep our costs to a minimum and our prices keen!

2. Pricing & Payment Policy

We operate a transparent pricing policy and as such all of our prices include applicable taxes such as VAT. We accept all major credit and debit cards on this website. Please note that as this store is managed and provided by Sweatband.com Ltd, your credit card statement will reflect this name for all purchases made on the site.

Our policy is to only charge a credit card when the goods ordered are in stock and ready to ship.

3. Delivering Your Goods

We aim to deliver all orders as quickly as possible with the vast majority of small items being delivered within 2-3 working days. On rare occasions stock may delayed and when this happens a member of the support team will be in touch to advise of the delays or recommend a suitable alternative. We aim to deliver all orders within no more than 30 days of your order. If any of the items that you ordered are out of stock, we will contact you on either your provided e-mail address or the phone number in order to advise you of this and to offer suitable advice and alternatives.

We use a range of delivery methods to send you your goods in the quickest possible way. For items weighing in excess of 50kg, we may use a dedicated 2 man delivery service to ensure that your order arrives in perfect condition. On these occasions a member of the team will contact you before processing your order to arrange a mutually convenient delivery date.

4. Returns

Please see our full returns policy here. You may also be interested in our 14 Day Money Back guarantee policy.

5. Privacy Policy

We take your privacy very seriously - for details of our Privacy Policy, please click here.

6. Terms & Conditions

Our full terms and conditions can be viewed here.

7. Contact Us

You can reach us using the following methods:

Customer Support Line (Mon-Fri: 9.30am - 6pm)
support@sweatband.com / Tel: 0845 643 6409

Sales Line (including 24 hours call centre)
sales@sweatband.com / Tel: 0845 643 6408

8. Showroom Opening Hours

Mon - Fri: 6.30am - 6pm
Satruday: 10am - 6pm
Sunday: Closed

Please note due to the large range of lines that we carry online, we are unable to hold all lines in our showroom. If you are looking for a specific item, we strongly recommend calling before you visit to make sure that we have the item available.

9. Affiliates

Sweatband.com is one of the web’s favourite active sports equipment Retailers! Our range covers multiple sports and includes tennis, badminton, squash and fitness equipment as well as many other items such as snooker, pool and table football tables. All major brands are represented including Head, Wilson, Nordic Track, Suunto, and Slazenger to name but a few. Unlike many Internet retailers, Sweatband.com has a trading history spanning the best part of a decade and has served many tens of thousands of customers, from private individuals to clubs, coaches, sports professionals and celebrities, across the UK.

10. What options do I have to promote Sweatband.com

There are two affiliate programmes that affiliates can join in order to promote Sweatband.com.

To join our Affiliate Window affiliate programme please click here.
To join our Paid On Results programme please click here.

Both programmes pay a commission of 5% of all sales (excluding VAT & shipping) and work to a 30 day cookie.

Simply join through your choice of affiliate network and start promoting today.

We are sweatband. your No.1 go to sports superstore.

We have been selling sports and fitness products for over ten years through our website and central London showroom. We pride ourselves on our unparalleled customer service.

We are committed to providing the best possible deals online. If you find the same product cheaper somewhere else, let us know and we will do our best to match it. We’re not a faceless Internet only retailer! We have a store in the west-end of London, between Oxford Circus and Great Portland Street tube stations. For expert face to face advice on product selection, just visit us!

Our Delivery Promise.

We deliver literally 1000’s of orders every week on time and have a fully staffed and pro-active customer service department that can provide assistance in the rare cases where there is an issue.

Our High Street Store.

We’re not a faceless Internet only retailer! We have a store in the west-end of London, between Oxford Circus and Great Portland Street tube stations. For expert face to face advice on product selection, just visit us!

Find out more