Customer Care, Returns Enquiries:

We endeavour to ensure that if you do have a problem it is dealt with as efficiently and effectively as possible. Our primary means of support is via email and your enquiry will be dealt with most efficiently if you email support@sweatband.com regarding any customer care or returns enquiry.

Order online or via telephone 24 hours a day. 7 days a week! If you would like to order an item by phone please call 0845 643 6408 (local rate call). Our lines are open 24/7 365 days a year. (Please note we are unable to deal with customer queries through this service)

How to Order:

Welcome to the sweatband.com website terms and conditions for use. We are delighted that you wish to use our website at sweatband.com (“Site”). However, we have established a number of terms and conditions that, by using our Site, you agree to be legally bound by. They are therefore important and so please take a few moments to read them. If you do not agree with terms & conditions set out below please do not use the Site. We also recommend that you periodically check these terms and conditions, because we reserve the right to change them at any time and the terms and conditions that are available on our Site at the time you are using it will be those that apply during such use. In connection with our terms and conditions, where we refer to "Content" we mean all the text and images contained in, or available from, our Site. All orders can be placed online through the Website. All orders subject to availability.

Availability:

We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.

Method of Payment:

You can pay either by VISA, Master Card, Switch, Solo or Electron cards. We are unable to accept AMEX, cheques, cash, or postal orders via the website, however these can be sent to the head office, Sweatband.com Ltd, Ground Floor, 42 Clipstone Street, London, W1W 5DE. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. Card fraud is illegal and perpetrators will be prosecuted in all cases.

Out-of-Stock:

If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 5 working days.

Returns - Refurbished Products

The terms "mail order returns" or "reconditioned" are all used to described goods which have been returned within a short period of purchase. Products may be returned for a variety of reasons, however to ensure that you receive still receive the highest quality product when purchasing such goods a quality control check is carried out by ourselves or the manufacturer. All products are checked against the parts list, any missing or faulty parts are then replaced, and major scratches/blemished corrected and the products are reboxed (unless otherwise stated). All products are then subject to a manufacturers warranty and, ofcourse, our very own 10 day money back guarantee if you are not satisfied. All products that are described as above are in A1 condition and in full working order.

Pricing Policy:

VAT & The EU:

You can pay either by VISA, Master Card, Switch, Solo or Electron cards. We are unable to accept AMEX, cheques, cash, or postal orders via the website, however these can be sent to the head office, Sweatband.com Ltd, Ground Floor, 42 Clipstone Street, London, W1W 5DE. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. Card fraud is illegal and perpetrators will be prosecuted in all cases.

HM Forces:

Deliveries to BFPO addresses are charged at the standard UK rates and are sent via the Forces internal mail service at Mill Hill. Individual members of HM Forces serving in EU countries (excluding The United Kingdom and Northern Ireland) will be charged VAT on any order unless: goods are for the personal use of the individual or their dependents, or for individual use on official duties and goods are delivered to an EU country and every order is accompanied by a declaration that the individual is a member of HM Forces serving within the EU and that the above conditions apply. Variation: Prices on sweatband.com may vary on occasions from those found in our catalogues.

Delivery:

We will endeavour to despatch goods as promptly as possible. The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer. We undertake to inform you of any subsequent change to the delivery time.

Addresses within the UK mainland:

In most cases we utilise Royal Mail or Parcel Force for cost effective delivery. All shipping charges are calculated based on weight and delivery address. This charge is added to your order before you enter your payment details in the checkout area. Item availability and estimated delivery times are listed adjacent to the pictured products. Please note that extra charges may be applied to deliveries for orders outside of the UK mainland. If you are unsure please contact us to confirm, or alternatively if extra charges are to be applied we will contact you to discuss prior to porcessing the order. Please note that the couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order. For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.

Signing for Goods:

Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature. This is to ensure that if necessary, a claim can be made against the courier company. Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition. If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at support@sweatband.com or call customer care on 0845 643 6409 (local rate call) stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.

Free Delivery:

Some items may appear with a "Free Delivery" icon. Please note this applies to Mainland UK Only (Scotland, England, Wales). There can be a charge to Northern Ireland and the Islands ( Isle of Wight, Isle of Man, Channel Islands, Isle of Lewis, Orkney etc.. ) depending on the nature and value of the product. Delivery is Free as per our standard service, which is Monday - Friday only. Standard delivery is between 8am and 6pm. Saturday deliveries may be available on certain products at extra charge. For a delivery quote please email support@sweatband.com or call Sales: 0845 643 6409 (local rate call). Please note if access for delivery is restricted please ensure that you inform us prior to delivery. Failure to do so may result in an additional shipping charge. Examples include gravel pathway, 2nd floor without a lift.

10 Day Money Back Guarantee:

Sometimes it may be difficult to purchase a product over the internet, especially when you can only see a picture and description of a product . To add that extra bit of comfort we offer the sweatband ten day money back guarantee. Its simple. If you don't like the goods or they are not deemed suitable for your need the goods can be returned to us for a full 'no quibble' refund. The ten days start from the day the goods are received. The only stipulation is that we receive the request for a refund in writing preferably as an email, that we receive the goods back in the condition they arrived with you (as new), and that they are repacked into the box/packaging they arrived in. If returned goods are not repacked properly by the customer they may incur a 10% repacking/restocking charge. In general few returns are charged this, however if return goods are in such a condition that costs are incurred to recheck the product then the 10% may apply .We will pay all the carriage charges for the delivery and the return of faulty products to our warehouse when collections are made from UK mainland ( England, Scotland, Wales ). Refunds will be credited back within 30 days of the cancellation. Please note our carriers only uplift Monday to Friday. Where the consumer has exercised the right to cancel, money will be returned within 30 days of cancellation.
If the goods ordered have been "customised" (for example team kit with team badges) or are special orders (for example goods that are made to order) then sweatband reserves the right to charge you for recovery of the goods in the event of a cancellation. If the goods are faulty and are rejected within 7 working days from receipt of goods to rejection of goods, a full refund plus postage costs can be claimed.

Returning Items by Mail:

1. Fill out the back of your packing slip as follows:
• state the item(s) that you are returning.
• to assist processing please state the reason for the return.
• indicate whether you would prefer a refund to the credit card originally used, a cheque, or an exchange*
• state the preferred delivery address for your exchange or cheque refund.
• if you are asking for a refund of the delivery expense please include a receipt for this cost.

2. Package the return securely (in the original package if possible), and include the packing slip and reason for return along with the original unique order ID. Packages must be returned pre-paid, and for your protection, we recommend that you use a recorded delivery service. If your item is faulty and you have requested for the delivery charge to be refunded, please note it can only be processed if the original receipt for this cost is included.

3. Send the package to Returns Department, Sweatband.com Ltd, Unit 9 Silverdale Trading Estate, Meadow Rd, Worthing, BN11 2RZ.

If you have lost your packing note please contact us at support@Sweatband.com or call us on 0845 643 6409 (local rate call) Monday - Friday 9:30am - 18:00pm.

Fitness Equipment (and bulky items) delivery / returns:

Due to nature of these items we will make every effort to contact you to arrange a convenient delivery time. In some cases Sweatband's normal shipping rates may not apply. If this is the case individual shipping rates are calculated based on the “ship to” address. In such cases we will email you the approximate shipping charges for these items within 3 working days. After receiving the shipping estimate, the order is shipped only after you approve the shipping quote. Please note that the purchaser must sign for receipt of the order.

For fitness equipment returns please contact support@sweatband.com or call customer care on 0845 643 6409 (local rate call) Monday - Friday 9:30 - 18:30. We will fully reimburse agreed returns made due to faulty goods or an error on our part, but we reserve the right to charge you for recovery of the goods in the event of a cancellation. If you have any doubts please contact our customer care team for advice.

Please note that fitness equipment must at all times be used only in accordance with manufacturers instructions and only after thoroughly reading and understanding those instructions. No one should undertake any form of exercise without first consulting their doctor or specialist and agreeing with them that it is safe for them to do so.

Warranty Information:

Most items in the Sweatband.com catalogue have a full manufacturer's warranty, which is passed directly to the customer. Sweatband.com has no control over the terms of the warranty. If your product is faulty on delivery Sweatband.com will be refund the purchase, subject to our returns policy. More often than not it is quicker and easier for you to deal with the manufacturer direct to resolve your issue, but we are more than happy to act on your behalf to get any warranty issues resolved. If you have any questions regarding the warranty of the product or its process, please feel free to contact us to request the information.

Complaints:

We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be emailed to support@sweatband.com, or mailed to the Customer Service Department, Sweatband.com Ltd, Ground Floor, Threeways House, 40-44 Clipstone street, London, W1W 5DE. Alternatively, you may telephone the Customer Service Line on Sales: 0845 643 6409 (local rate call) 9.30am to 6.00pm, Monday to Friday. All calls will be charged at standard rate. We aim to acknowledge by email any complaint made within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

Data Protection and Privacy:

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be addressed to the attention of: Data Protection & Privacy Policy, Sweatband.com Ltd, Ground Floor, Threeways House, 40-44 Clipstone street, London, W1W 5DE, or by e-mail at support@sweatband.com.

Use of Information:

Sweatband.com Ltd is the sole owner of the information collected on this Website. We will not disclose or divulge this information to others in ways different from what is stated in these terms and conditions. Sweatband.com Ltd collects information from users of our website at several different points.

1. Where an order form exists, we will request information from the user as required. Here a user must provide contact information (like name, shipping address, landline telephone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfil customers' orders. In case of difficulty in processing an order, this information will be used to contact the user.

2. We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.

3. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Certain (hypertext) links in our Site will lead you to other websites that are not under our control. By activating a link, you will leave our Site and we have no responsibility or liability for the Content or conduct of any web sites that may be linked from our Site or for your transactions with them. If you have any complaints about them, please direct them to the operator or site administrator of such website.

Subscription by any user to our Email Newsletter requires an email address. If a user's personal information changes (such as your address), or if a user no longer desires our service, we provide a way to correct, update or remove that user's personal data provided to us. This can be done by emailing Customer Services at support@sweatband.com

Security:

This website takes maximum precautions to protect users' information. Sweatband.com uses secure server software (SSL) to ensure that your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. The servers on which we collect and store personal information are kept in a secure environment.

Content:

The design of our Site including its text, graphics, icons, content, structure, selection and arrangement are wholly owned by sweatband.com limited (copyright 2000 - 2008) and all of our rights are reserved. In addition, our Site contains a significant amount of Content, the copyright, trade marks and other rights to some of which are owned by their respective owners, who reserve all of their rights in respect thereof. You must not and must not permit anyone else to either copy, download, store, modify, adapt, transmit, distribute, perform, play or show in public, broadcast, publish or otherwise use any part of the Content on our Site without our prior written agreement or that of the relevant owner of the Content in question. Price and availability information is subject to change without notice.

Notification of Changes:

Any changes to our privacy policy will be placed on our website. If we decide to use personal information in a way different from that stated at the time it was collected, we will notify users by way of an email. Users will then have a choice as to whether or not we can use their information in this different manner. Information will be used in accordance with the privacy policy under which it was collected.

If you feel that this company is not abiding by its privacy policy, you should first contact the Customer Service Department at support@sweatband.com, letters should be addressed to the Data Protection & Privacy, Sweatband.com Ltd, Ground Floor, Threeways House, 40-44 Clipstone Street, London, W1W 5DE, England. Exclusion of Sweatband.com’s: The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make any decision or take any action.

Sweatband.com Ltd does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Website.

Exclusion of Sweatband.com Ltd’s liability:

The use of our Site is at your own risk. We shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any Content on our Site.
Nothing in these terms and conditions of use shall exclude our liability for death or personal injury resulting from our negligence or any other liability that we are prohibited from excluding by law.
Subject to the preceding paragraph:- the Content is provided on an "as is" basis. We shall not be liable for any loss or damage or for any costs, claims or demands of any nature whether arising out of tort (including negligence), contract or otherwise brought against you by any party arising directly or indirectly in connection with the use, inability to use, or performance of, our Site and all other conditions, warranties and other terms, whether express or implied by law or otherwise to the contrary are hereby excluded to the maximum extent permitted by applicable law;
in no event shall we be liable either in contract, tort, negligence, statutory duty or otherwise for any loss of profits, revenue, goodwill or any type of consequential loss, indirect, special, exemplary or punitive loss or damage whatever arising from or in any way connected with the use, inability to use, or performance of, our Site, even if we have been specifically advised of the possibility of such loss or damage; and except in relation to such liability as has been expressly excluded in the preceding paragraphs, our maximum aggregate liability in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatever arising from or in any way connected with (i) any performance or non-performance by us of any obligation assumed by us under our Site, these terms and conditions or otherwise; or (ii) any liability not excluded by these terms and conditions, shall in respect of any one or more events or series of events (whether connected or unconnected) taking place within any 12 month period be limited to £[25,000]. This limit shall also apply if any exclusion or other provision contained in these terms and conditions is held to be invalid for any reason and we become liable for loss or damage that could otherwise have been limited.
Although we shall take reasonable steps to prevent the introduction of viruses, we do not warrant that any information or other Content accessible via our Site is free of viruses, trojan horses or other harmful matter, nor that our Site will be error free.

Your liability to us:

You may be liable for reasonable losses within the contemplation of the parties at the time that the contract was entered into.

Other sites, Advertisements and Links:

Sweatband.com Ltd excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties. This Website also contains links to other websites which are not under the control of and are not maintained by Sweatband.com Ltd. Sweatband.com Ltd is not responsible for the content of websites that are referenced or linked on this website.

Copyright:

Sweatband and the sweatband logo are trade and service marks of Sweatband Ltd, our parent company. All rights in these trade and service marks are reserved. Our Site also contains trade and service marks belonging to third parties. You may not use or reproduce any trade or service marks appearing on our Site for any purpose without the prior agreement of the relevant owner. Unless otherwise specified the copyright in the contents of all the pages in this Website are owned or licensed to Sweatband.com Ltd, or are used with permission from the owner.
The contents of this Website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of Sweatband.com Ltd, except when this occurs incidentally while using the site for private and non-commercial use.

Law and Jurisdiction:

Our Site is created and controlled by sweatband.com limited, a company incorporated under the laws of England and Wales. These rules shall be governed by, and construed in accordance with, English law, without giving effect to any principles of conflict of laws

Affiliates

Sweatband.com is one of the web’s favourite active sports equipment Retailers! Our range covers multiple sports and includes tennis, badminton, squash and fitness equipment as well as many other items such as snooker, pool and table football tables. All major brands are represented including Head, Wilson, Nordic Track, Suunto, and Slazenger to name but a few. Unlike many Internet retailers, Sweatband.com has a trading history spanning the best part of a decade and has served many tens of thousands of customers, from private individuals to clubs, coaches, sports professionals and celebrities, across the UK.

Why join Sweatband.com affiliate programme?

• We provide customers with the information they need to make an informed choice, helping to increase conversions on the site

• We aim to offer the best prices with a first class service giving customers the confidence to buy from us.

• Our website is very easy to use

• Our prices are extremely competitive

• Most of our equipment, even larger items such as exercise bikes are delivered within 2-3 days and free of charge

• We offer all our customers a no quibble 10 day money back guarantee on everything that we sell giving our customers absolute peace of mind.

• We are always adding to and increasing our product ranges to ensure that conversion levels remain high

• This is a zero risk way for you to generate more revenue

What options do I have to promote Sweatband.com?
 
There are two affiliate programmes that affiliates can join in order to promote Sweatband.com.

You can join our in-house programme by clicking HERE, or if you prefer to work with a network we have teamed up with one of the UK’s highest rated networks, Paid On Results.

To join our Paid On Results programme please click HERE. Both programmes pay a commission of 5% of all sales (excluding VAT & shipping) and work to a 30 day cookie.

Simply choose whether you’d like to work with us direct, or via Paid On Results.