Excellent21.998 reviews on
Excellent21.998 reviews on

Call for sales and advice: 0203 773 3847

Terms & Conditions

By accessing or using our website, products, and services, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of our site and all transactions conducted through our platform. Please read them carefully to understand your rights and obligations while engaging with our offerings.

  • Our Terms And Conditions

    We are delighted that you wish to use our store. We have established a number of terms and conditions that by using our shop, you agree to be legally bound by. They are therefore important and so please take a few moments to read them. If you do not agree with the terms & conditions set out below please do not use our online store. We recommend that you periodically check these terms and conditions because we reserve the right to change them at any time and the terms and conditions that are available on our Site at the time you are using it will be those that apply during such use.

  • How To Order

    All products featured on this website are available to order online. All products featured on this website are available to order online. We have a simple and fast shopping path and by ordering online, you are helping to keep our costs to a minimum and our prices keen!

  • Pricing & Payment Policy

    We operate a transparent pricing policy and as such all of our prices include applicable taxes such as VAT. We accept all major credit and debit cards on this website. Please note that as this store is managed and provided by Sweatband.com Ltd, your credit card statement will reflect this name for all purchases made on the site. Our policy is to only charge a credit card when the goods ordered are in stock and ready to ship. 

  • Complaints

    On the very rare occasions that you wish to complain about any of our services, we aim to deal with the complaint as effectively as possible. In the first instance, your complaint should be e-mailed to our client services team at support@sweatband.com or sent by post to Client Services Manager, Sweatband.com Ltd,Unit 5, Mill Square, Featherstone Road, Wolverton Mill, Milton Keynes, MK12 5ZD. We aim to acknowledge any complaints within 5 working days and to conclude our investigations as soon as possible thereafter. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint. 

  • Disclaimer

    We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date. The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website. 

  • Resellers

    This Website and products offered for sale are available only for end consumers. For the avoidance of doubt, no products offered on the Website may be resold to third parties without the prior written consent of Sweatband.com Ltd. Such consent may be granted at Sweatband.com Ltd’s sole discretion by emailing support@sweatband.com. Any orders received in breach of this condition may be cancelled by Sweatband without notice to the reseller. In addition, any orders placed by unauthorised resellers that are processed and dispatched will have no after-sales support or warranties on the products.

  • Use Of Website

    You will be able to access the majority of this Website without having to register any details with us. However, certain areas of this Website will only be accessible only if you have registered.

  • Site Access

    You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission. The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent. No part of this Website may be reproduced without our prior written permission. 

  • Site Availability

    We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error-free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any content, goods or services at any time as we see fit.

  • User Conduct

    With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. When using this website you shall not post or send to or from this Website any material: a. for which you have not obtained all necessary consents; b. that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise is contrary to the law in the United Kingdom; c. which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website.

  • Links To And From Other Websites

    Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third-party websites or their content. We do not endorse third-party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to this Website, you do so at your own risk If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; (b) you do not misrepresent your relationship with us or present any false information about us; (c) you do not link from a website that is not owned by you; and (d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom. If you choose to link to our website in breach of Paragraph you shall fully indemnify us for any loss or damage suffered as a result of your actions.