The Reebok crosstrainer was delivered very promptly. The nuts, bolts and construction tools were included neatly 'stuck' to an identifying number (mostly) on a card which was very helpful. The construction images seemed to be 90% clear - even to me as a complete novice at these sort of things. The other 10% was tricky, but with the patient help given by the advice line and some ingenuity along the way things seem to be up and running despite 2 'spare?' screws which don't seem to have an identifying number, or place in construction (so we'll see......). The crosstrainer looks good. The keyboard is clear and easy to use (though I would personally prefer miles to the kilometres measured - but my daughter wouldn't.......). The crosstrainer is smooth and pretty quiet in operation.